Lifestyle Design

This Surgeon Has an Eye for Five-Star Service

Learn how Omar Shakir built the confidence to create an innovative patient experience - right out of residency.

At Lucens, we believe there's no one "right" way to build a fulfilling medical career, and every medical professional has a story worth sharing.

Our "Behind the Scrubs" series pulls back the curtain on the diverse journeys of remarkable individuals in healthcare. Join us and discover the human stories that make medicine such a rewarding field.

Three Things You’ll Learn

  1. How Omar strategically designed the launch plan for his own private practice
  2. An innovative education track that generates doctor-entrepreneurs
  3. How to make your waiting room feel like a five-star hotel

Meet Omar Shakir, MD, MBA

Omar Shakir, MD, MBA founded Coastal Eye in 2018

Omar grew up in Florida near Cape Canaveral on the Space Coast. Before pursuing a career in ophthalmology, he played Division III baseball at Union College in Schenectady, New York.

He received his Doctor of Medicine from Albany Medical College and completed an internship at Johns Hopkins University. Omar served his residency at the University of Florida and completed a two-year vitreous and retina surgery fellowship at Yale University.

In 2018, he founded Coastal Eye in New Haven, Connecticut, alongside his wife Meaghan. The practice specializes in cataract and vitreoretinal surgery.

Omar runs Coastal Eye alongside his wife, Meaghan

The American College of Elective Surgery voted Omar one of the Best Cataract Surgeons in America from 2022 - 2024, and he earned both New York Magazine and Connecticut Magazine Top Doctor recognition.

Starting Out

Why did you want to be a doctor?

I had a personal health problem growing up and then a different one when I was in high school, and those were formative years. The second one got me on the pathway to ophthalmology because a baseball teammate's dad showed an interest in my issue; he had a feeling that there was something wrong with my eyes, and he asked me to come in for a free examination.

That's where my interest in medicine sparked.

I also knew that no matter what I did, I wanted to work with my hands. I grew up in construction, and my dad was a general contractor. So, I knew I wanted to do something with my hands or do something skilled.

Being a surgeon was a great way to utilize your hands in the medical field.

No matter what I did, I wanted to work with my hands.

What was medical school like for you?

I did what's called a "leadership in medicine" program. This was an eight-year program that included med school and business school. I joined right after high school at Union College in upstate New York. The program at Union offered a business school, graduate college, and a med school through a partnership with Albany Medical College.

I completed that program successfully, so I had an MBA by the time I was a third-year medical school student. I went into an internship at Johns Hopkins and then a residency at the University of Florida. Next, I went on for an additional two-year fellowship in retinal surgery at Yale.

From there, I opened up a practice pretty much immediately.

It takes a lot of foresight for somebody to enroll in a program like that because you need to know that's what you want to do. Thankfully, I had a vision for what I wanted to do from a young age.

I had an MBA by the time I was a third-year medical school student.

Why didn’t you follow the traditional academic route in medicine?

The big factor for me was the MBA. Otherwise, I would have gone the traditional route and given myself that flexibility. Having a business degree without sacrificing two additional years was the deciding factor.

Private Practice Fundamentals

What gave you the confidence to open a private practice?

Having had that training in business, management, and leadership gave me the confidence to talk about financial modeling and pro formas and all these things that otherwise, for most doctors, are scary topics.

It gave me the confidence to talk to banks about obtaining loans, especially as a young person fresh out of a fellowship signing a lease agreement and making these significant decisions. Otherwise, most physicians gain this knowledge just through experience.

I value the educational piece because it gave me the skill set and the tools, but mainly, the confidence to open my practice from a business standpoint.

My training in business, management, and leadership gave me the confidence to talk about all these things that otherwise, for most doctors, are scary topics.

Why do you think confidence is so crucial in those early stages of starting a practice?

It's all very daunting. It's a big undertaking to open up your own practice with a lot of financial commitment and unknowns, and you don't know how it will work out. What happens if you have to declare bankruptcy or break a long-term lease commitment?

In my modeling, I was accounting for as many variables and known things as possible using my business knowledge. That gave me confidence that what I told the bank was true because the banks often don't have the expertise. They just assume that you know what you're doing.

Of course, you need an accountant to give their stamp of approval on projections, but apart from that, banks have no idea how your business runs and all the particulars of it.

For example, where are you going to get patients from? How are you going to get contracted with insurance companies? How much are they going to pay? How are you going to negotiate the fee schedule? What about malpractice insurance coverage, all that stuff?

So, having the confidence to deal with the ins and outs of my field gave me the conviction that I was making the right move and that things I calculated, for instance, break-even points, were conservative and realistic.

It's a big undertaking to open up your own practice with a lot of financial commitment and unknowns, and you don't know how it will work out.

Besides your training, how did you know what to do?

A lot of it was learning, just constantly learning.

I incorporated a year before I was actually open for business. So, I spent that time preparing everything and learning what I didn't know.

I basically did that through my final year of training. So, my second year of fellowship was spent learning to be a retina surgeon and setting up this practice.

Private practice is a world you're not exposed to in residency, fellowship, or medical school. They don't teach you this stuff.

When I started my practice, there weren't many good resources. So, I had to learn it on my own. I spent most of my evenings and spare time trying to figure everything out.

Just take EMR systems. I had no idea that there were so many different EMR systems because I was exposed to one major one in training, and that system is very cost-prohibitive in a private practice setting. So, I had to look into the different private EMRs.

All of this was a new world.

Private practice is a world you're not exposed to in residency, fellowship, or medical school. They don't teach you this stuff.
One of Omar's goals in starting a practice was to be geographically close to New York City

How did you decide on the location to open your practice?

My market analysis, which was part of my decision to open and part of my research and getting there, showed a gap in the Greenwich area for ophthalmologists.

It turned out to be right.

I was able to create a small niche because I read the market properly.

If I went somewhere in the middle of nowhere, I could dominate a whole geographic area and be the only game in town. But that wasn't my interest. I wanted to be close to New York City and got that.

I was able to create a small niche because I read the market properly.

Speciality & Topics

Ophthalmology

Entrepreneurship

At Lucens, we believe there's no one "right" way to build a fulfilling medical career, and every medical professional has a story worth sharing.

Our "Behind the Scrubs" series pulls back the curtain on the diverse journeys of remarkable individuals in healthcare. Join us and discover the human stories that make medicine such a rewarding field.

Three Things You’ll Learn

  1. How Omar strategically designed the launch plan for his own private practice
  2. An innovative education track that generates doctor-entrepreneurs
  3. How to make your waiting room feel like a five-star hotel

Meet Omar Shakir, MD, MBA

Omar Shakir, MD, MBA founded Coastal Eye in 2018

Omar grew up in Florida near Cape Canaveral on the Space Coast. Before pursuing a career in ophthalmology, he played Division III baseball at Union College in Schenectady, New York.

He received his Doctor of Medicine from Albany Medical College and completed an internship at Johns Hopkins University. Omar served his residency at the University of Florida and completed a two-year vitreous and retina surgery fellowship at Yale University.

In 2018, he founded Coastal Eye in New Haven, Connecticut, alongside his wife Meaghan. The practice specializes in cataract and vitreoretinal surgery.

Omar runs Coastal Eye alongside his wife, Meaghan

The American College of Elective Surgery voted Omar one of the Best Cataract Surgeons in America from 2022 - 2024, and he earned both New York Magazine and Connecticut Magazine Top Doctor recognition.

Starting Out

Why did you want to be a doctor?

I had a personal health problem growing up and then a different one when I was in high school, and those were formative years. The second one got me on the pathway to ophthalmology because a baseball teammate's dad showed an interest in my issue; he had a feeling that there was something wrong with my eyes, and he asked me to come in for a free examination.

That's where my interest in medicine sparked.

I also knew that no matter what I did, I wanted to work with my hands. I grew up in construction, and my dad was a general contractor. So, I knew I wanted to do something with my hands or do something skilled.

Being a surgeon was a great way to utilize your hands in the medical field.

No matter what I did, I wanted to work with my hands.

What was medical school like for you?

I did what's called a "leadership in medicine" program. This was an eight-year program that included med school and business school. I joined right after high school at Union College in upstate New York. The program at Union offered a business school, graduate college, and a med school through a partnership with Albany Medical College.

I completed that program successfully, so I had an MBA by the time I was a third-year medical school student. I went into an internship at Johns Hopkins and then a residency at the University of Florida. Next, I went on for an additional two-year fellowship in retinal surgery at Yale.

From there, I opened up a practice pretty much immediately.

It takes a lot of foresight for somebody to enroll in a program like that because you need to know that's what you want to do. Thankfully, I had a vision for what I wanted to do from a young age.

I had an MBA by the time I was a third-year medical school student.

Why didn’t you follow the traditional academic route in medicine?

The big factor for me was the MBA. Otherwise, I would have gone the traditional route and given myself that flexibility. Having a business degree without sacrificing two additional years was the deciding factor.

Private Practice Fundamentals

What gave you the confidence to open a private practice?

Having had that training in business, management, and leadership gave me the confidence to talk about financial modeling and pro formas and all these things that otherwise, for most doctors, are scary topics.

It gave me the confidence to talk to banks about obtaining loans, especially as a young person fresh out of a fellowship signing a lease agreement and making these significant decisions. Otherwise, most physicians gain this knowledge just through experience.

I value the educational piece because it gave me the skill set and the tools, but mainly, the confidence to open my practice from a business standpoint.

My training in business, management, and leadership gave me the confidence to talk about all these things that otherwise, for most doctors, are scary topics.

Why do you think confidence is so crucial in those early stages of starting a practice?

It's all very daunting. It's a big undertaking to open up your own practice with a lot of financial commitment and unknowns, and you don't know how it will work out. What happens if you have to declare bankruptcy or break a long-term lease commitment?

In my modeling, I was accounting for as many variables and known things as possible using my business knowledge. That gave me confidence that what I told the bank was true because the banks often don't have the expertise. They just assume that you know what you're doing.

Of course, you need an accountant to give their stamp of approval on projections, but apart from that, banks have no idea how your business runs and all the particulars of it.

For example, where are you going to get patients from? How are you going to get contracted with insurance companies? How much are they going to pay? How are you going to negotiate the fee schedule? What about malpractice insurance coverage, all that stuff?

So, having the confidence to deal with the ins and outs of my field gave me the conviction that I was making the right move and that things I calculated, for instance, break-even points, were conservative and realistic.

It's a big undertaking to open up your own practice with a lot of financial commitment and unknowns, and you don't know how it will work out.

Besides your training, how did you know what to do?

A lot of it was learning, just constantly learning.

I incorporated a year before I was actually open for business. So, I spent that time preparing everything and learning what I didn't know.

I basically did that through my final year of training. So, my second year of fellowship was spent learning to be a retina surgeon and setting up this practice.

Private practice is a world you're not exposed to in residency, fellowship, or medical school. They don't teach you this stuff.

When I started my practice, there weren't many good resources. So, I had to learn it on my own. I spent most of my evenings and spare time trying to figure everything out.

Just take EMR systems. I had no idea that there were so many different EMR systems because I was exposed to one major one in training, and that system is very cost-prohibitive in a private practice setting. So, I had to look into the different private EMRs.

All of this was a new world.

Private practice is a world you're not exposed to in residency, fellowship, or medical school. They don't teach you this stuff.
One of Omar's goals in starting a practice was to be geographically close to New York City

How did you decide on the location to open your practice?

My market analysis, which was part of my decision to open and part of my research and getting there, showed a gap in the Greenwich area for ophthalmologists.

It turned out to be right.

I was able to create a small niche because I read the market properly.

If I went somewhere in the middle of nowhere, I could dominate a whole geographic area and be the only game in town. But that wasn't my interest. I wanted to be close to New York City and got that.

I was able to create a small niche because I read the market properly.

Biography

Name

Omar Shakir, MD

Speciality

Ophthalmology

Sub-specialities

Years practicing

2012

Residency

Location

Connecticut

Current Role

Essentials

Favorites

  • Your go to for having a good laugh?
    Social media
  • Top 3 things you love to do with your free time?
    Playing with daughter and dog, catching up on the news, vacationing
  • What’s one ingredient you put in everything?
    Love
  • Favorite piece of clothing you own?
    Sports jacket from my wife
  • Three things you can’t live without?
    Wife, daughter, Friends

Leisure & culture

  • If we were visiting your town/city for the weekend, what are your 3 top local tips?
    Greenwich ave sightseeing/eating/shopping, Bear Mountain hiking trail, NYC theater district
  • Top 3 travel destinations (and why)?
    Mykonos - upscale beach vibe with preserved landscape; Baha Mar, Bahamas - all-inclusive resort with beach, pools, great dining, flamingoes, sea turtles, aviary, etc; Tulum - laid back jungle beach vibe
  • What’s your current TV obsession?
    White Lotus
  • A book that everyone should read?
    A Mathematician Reads the Newspaper

Rituals

  • What’s your wakeup ritual?
    Wake up at the latest time possible, shower, get ready and go!
  • What’s your go to bed ritual?
    Reading and catching up on the news
  • What’s your favorite time of day?
    Picking up my daughter from daycare
  • Go-to snack to power through a long day at work?
    I do not snack
  • Best way to take a rest/decompress?
    Looking outside or going outside, hiking, beach vacation

So far...

  • Most adventurous thing you’ve done in your life?
    ATVing on a mountain side in a rainforest
  • What’s the biggest surprise you’ve ever had?
    Second child pregnancy announcement
  • Best gift you’ve ever received (or given)?
    My daughter
  • Best piece of advice you’ve received (and from who)?
    "You do too much" by an unnamed person. It forced me to have to understand that unsolicited advice is good and bad at the same time.

Essentials

  • How would you describe yourself in three words?
    Ambitious, Innovative, Compassionate
  • If your life were a song, what would the title be?
    Life Changes (an actual song I love by Thomas Rhett)
  • If you made a documentary, what would it be about?
    All the things we don't understand as humans
  • What’s your secret talent?
    Home improvement projects

Quick Q&A

Summer or winter?

Give me Summer!

ER or Grey’s Anatomy?

Window or aisle seat?

Seat A

Morning rounds or night shift?

Night owl

Tea or coffee?

Coffee

Scrubs or white coat?

Nope, coat

This Surgeon Has an Eye for Five-Star Service

Learn how Omar Shakir built the confidence to create an innovative patient experience - right out of residency.

Entrepreneurship

February 26, 2025

At Lucens, we believe there's no one "right" way to build a fulfilling medical career, and every medical professional has a story worth sharing.

Our "Behind the Scrubs" series pulls back the curtain on the diverse journeys of remarkable individuals in healthcare. Join us and discover the human stories that make medicine such a rewarding field.

Three Things You’ll Learn

  1. How Omar strategically designed the launch plan for his own private practice
  2. An innovative education track that generates doctor-entrepreneurs
  3. How to make your waiting room feel like a five-star hotel

Meet Omar Shakir, MD, MBA

Omar Shakir, MD, MBA founded Coastal Eye in 2018

Omar grew up in Florida near Cape Canaveral on the Space Coast. Before pursuing a career in ophthalmology, he played Division III baseball at Union College in Schenectady, New York.

He received his Doctor of Medicine from Albany Medical College and completed an internship at Johns Hopkins University. Omar served his residency at the University of Florida and completed a two-year vitreous and retina surgery fellowship at Yale University.

In 2018, he founded Coastal Eye in New Haven, Connecticut, alongside his wife Meaghan. The practice specializes in cataract and vitreoretinal surgery.

Omar runs Coastal Eye alongside his wife, Meaghan

The American College of Elective Surgery voted Omar one of the Best Cataract Surgeons in America from 2022 - 2024, and he earned both New York Magazine and Connecticut Magazine Top Doctor recognition.

Starting Out

Why did you want to be a doctor?

I had a personal health problem growing up and then a different one when I was in high school, and those were formative years. The second one got me on the pathway to ophthalmology because a baseball teammate's dad showed an interest in my issue; he had a feeling that there was something wrong with my eyes, and he asked me to come in for a free examination.

That's where my interest in medicine sparked.

I also knew that no matter what I did, I wanted to work with my hands. I grew up in construction, and my dad was a general contractor. So, I knew I wanted to do something with my hands or do something skilled.

Being a surgeon was a great way to utilize your hands in the medical field.

No matter what I did, I wanted to work with my hands.

What was medical school like for you?

I did what's called a "leadership in medicine" program. This was an eight-year program that included med school and business school. I joined right after high school at Union College in upstate New York. The program at Union offered a business school, graduate college, and a med school through a partnership with Albany Medical College.

I completed that program successfully, so I had an MBA by the time I was a third-year medical school student. I went into an internship at Johns Hopkins and then a residency at the University of Florida. Next, I went on for an additional two-year fellowship in retinal surgery at Yale.

From there, I opened up a practice pretty much immediately.

It takes a lot of foresight for somebody to enroll in a program like that because you need to know that's what you want to do. Thankfully, I had a vision for what I wanted to do from a young age.

I had an MBA by the time I was a third-year medical school student.

Why didn’t you follow the traditional academic route in medicine?

The big factor for me was the MBA. Otherwise, I would have gone the traditional route and given myself that flexibility. Having a business degree without sacrificing two additional years was the deciding factor.

Private Practice Fundamentals

What gave you the confidence to open a private practice?

Having had that training in business, management, and leadership gave me the confidence to talk about financial modeling and pro formas and all these things that otherwise, for most doctors, are scary topics.

It gave me the confidence to talk to banks about obtaining loans, especially as a young person fresh out of a fellowship signing a lease agreement and making these significant decisions. Otherwise, most physicians gain this knowledge just through experience.

I value the educational piece because it gave me the skill set and the tools, but mainly, the confidence to open my practice from a business standpoint.

My training in business, management, and leadership gave me the confidence to talk about all these things that otherwise, for most doctors, are scary topics.

Why do you think confidence is so crucial in those early stages of starting a practice?

It's all very daunting. It's a big undertaking to open up your own practice with a lot of financial commitment and unknowns, and you don't know how it will work out. What happens if you have to declare bankruptcy or break a long-term lease commitment?

In my modeling, I was accounting for as many variables and known things as possible using my business knowledge. That gave me confidence that what I told the bank was true because the banks often don't have the expertise. They just assume that you know what you're doing.

Of course, you need an accountant to give their stamp of approval on projections, but apart from that, banks have no idea how your business runs and all the particulars of it.

For example, where are you going to get patients from? How are you going to get contracted with insurance companies? How much are they going to pay? How are you going to negotiate the fee schedule? What about malpractice insurance coverage, all that stuff?

So, having the confidence to deal with the ins and outs of my field gave me the conviction that I was making the right move and that things I calculated, for instance, break-even points, were conservative and realistic.

It's a big undertaking to open up your own practice with a lot of financial commitment and unknowns, and you don't know how it will work out.

Besides your training, how did you know what to do?

A lot of it was learning, just constantly learning.

I incorporated a year before I was actually open for business. So, I spent that time preparing everything and learning what I didn't know.

I basically did that through my final year of training. So, my second year of fellowship was spent learning to be a retina surgeon and setting up this practice.

Private practice is a world you're not exposed to in residency, fellowship, or medical school. They don't teach you this stuff.

When I started my practice, there weren't many good resources. So, I had to learn it on my own. I spent most of my evenings and spare time trying to figure everything out.

Just take EMR systems. I had no idea that there were so many different EMR systems because I was exposed to one major one in training, and that system is very cost-prohibitive in a private practice setting. So, I had to look into the different private EMRs.

All of this was a new world.

Private practice is a world you're not exposed to in residency, fellowship, or medical school. They don't teach you this stuff.
One of Omar's goals in starting a practice was to be geographically close to New York City

How did you decide on the location to open your practice?

My market analysis, which was part of my decision to open and part of my research and getting there, showed a gap in the Greenwich area for ophthalmologists.

It turned out to be right.

I was able to create a small niche because I read the market properly.

If I went somewhere in the middle of nowhere, I could dominate a whole geographic area and be the only game in town. But that wasn't my interest. I wanted to be close to New York City and got that.

I was able to create a small niche because I read the market properly.

Ask yourself:

Biography

  • Name

    Omar Shakir, MD

  • Residency

  • Speciality

    Ophthalmology

  • Sub-specialities

  • Practicing since

    2012

  • Location

    Connecticut

  • Current Role

Essentials

Favorites

  • Your go to for having a good laugh?
    Social media
  • Top 3 things you love to do with your free time?
    Playing with daughter and dog, catching up on the news, vacationing
  • What’s one ingredient you put in everything?
    Love
  • Favorite piece of clothing you own?
    Sports jacket from my wife
  • Three things you can’t live without?
    Wife, daughter, Friends

Leisure & Culture

  • If we were visiting your town/city for the weekend, what are your 3 top local tips?
    Greenwich ave sightseeing/eating/shopping, Bear Mountain hiking trail, NYC theater district
  • Top 3 travel destinations (and why)?
    Mykonos - upscale beach vibe with preserved landscape; Baha Mar, Bahamas - all-inclusive resort with beach, pools, great dining, flamingoes, sea turtles, aviary, etc; Tulum - laid back jungle beach vibe
  • What’s your current TV obsession?
    White Lotus
  • A book that everyone should read?
    A Mathematician Reads the Newspaper

Rituals

  • What’s your wakeup ritual?
    Wake up at the latest time possible, shower, get ready and go!
  • What’s your go to bed ritual?
    Reading and catching up on the news
  • What’s your favorite time of day?
    Picking up my daughter from daycare
  • Go-to snack to power through a long day at work?
    I do not snack
  • Best way to take a rest/decompress?
    Looking outside or going outside, hiking, beach vacation

So far...

  • Most adventurous thing you’ve done in your life?
    ATVing on a mountain side in a rainforest
  • What’s the biggest surprise you’ve ever had?
    Second child pregnancy announcement
  • Best gift you’ve ever received (or given)?
    My daughter
  • Best piece of advice you’ve received (and from who)?
    "You do too much" by an unnamed person. It forced me to have to understand that unsolicited advice is good and bad at the same time.

Essentials

  • How would you describe yourself in three words?
    Ambitious, Innovative, Compassionate
  • If your life were a song, what would the title be?
    Life Changes (an actual song I love by Thomas Rhett)
  • If you made a documentary, what would it be about?
    All the things we don't understand as humans
  • What’s your secret talent?
    Home improvement projects

What was it like once you opened the door and started receiving patients?

It was pretty gratifying, and it didn't take much for me to break even.

One of the main reasons for this early success was that I did outreach to doctors in the area with different specialties who were very receptive and professional. They were certainly curious to hear about a new practice, especially a young one. They ended up sending patients my way, and I just focused on taking care of my patients well and delivering timely information to them.

So patients started coming in the door, and before I knew it, we had a viable practice.

I didn't really worry so much because the volume kept building and building. Then, it was just how to make this thing better. What else can I do to push the envelope with a better patient experience and better everything? It's six years later, and I am still thinking a lot about how to improve the whole process.

One of the main reasons for this early success was that I did outreach to doctors in the area with different specialties who were very receptive and professional.

After your initial success, how did you approach the patient experience?

I wanted to innovate the patient experience because I view it as a form of respect.

If you care about your patients as doctors do, then you should also care about their experience.

I don't like long wait times. I don't like dirty waiting rooms. I don't like bad interactions with staff. I don't like patients’ questions not to be answered in a timely manner.

I've always been thinking about my practice from that aspect. So, when I designed the office, one of the first ways I wanted to break tradition was not to have a typical buildout.

I don't like the feeling of the waiting rooms being cold and sterile with single-file chairs. I think that tells the patient that we're essentially trying to move them through a conveyor belt.

Instead, we put in couches, a chandelier, and a glass table with a custom wood base. We installed decoration pieces and design elements to make it feel like you're walking into a home, a desirable place to be, that we're inviting you in. I specifically interviewed the staff that I brought in during the early days with five-star customer service in mind.

This isn't just about medical care because the medical care comes from me. I can deliver top-notch medical care, but everything else is going to come from everyone else. So, my staff have to be tip-top in terms of customer service.

Waldorf Astoria Hotel - New York
I want my practice to function like you’re walking into a Waldorf Astoria Hotel or walking into a first-class experience.

Quick Q&A

  • Summer or winter?

    Give me Summer!

  • Morning rounds or night shift?

    Night owl

  • ER or Grey’s Anatomy?

  • Tea or coffee?

    Coffee

  • Window or aisle seat?

    Seat A

  • Scrubs or white coat?

    Nope, coat

The Future

What else did you add to elevate your practice?

We've evolved since then by expanding as much as possible and making everything easier for patients. On our website, we've included an AI chatbot where patients can ask all kinds of questions, and it will answer them right away.

Some patients just want a quick answer to their questions and may not be able to come in for a visit. So we just give a lot of information out freely.

To support this standard, we have four nurses operating the phones all day long so they can triage and get medical advice for patients.

So they're not just regular front desk employees. They have licenses, and I train them weekly to keep them up to speed on all the technology. We have another nurse who takes over the night shift until midnight. So when patients call us after hours, they talk to a human being. We don't put them through a phone tree. We have a real human talk to them, whether they call in the morning or at night.

We also have a dedicated surgical counselor who gives her personal email address and phone number, and she prepares slides and Zoom presentations to ensure the patients are very well-informed going into surgery and have a dedicated point of contact for all questions.

In the office, we have educational material that I've custom-made. I don't just pull them down from other sources. We also have touch screens in our rooms so that we can show graphical displays to patients as we explain different concepts. We use it to educate the patient, not just tell them what they need, but also empower them so they can see what we're doing.

The biggest way that I've innovated is in-office surgery. An in-office surgery is, in my mind, like opening the kitchen in a restaurant to the public.

So we have floor-to-ceiling glass, and loved ones can watch as we perform cataract surgery or retina surgery on the patient so they know we have nothing to hide from them. We are confident in what we do. And because we own our surgical center, patients don't wait for surgery. They go in right away.

We've thought about all the steps involved and tried to optimize them. A lot of patients experience anxiety around surgery, especially optical. So, we are one of the world's first private practices to invest in an EEG-responsive neural audio soundscape.

So essentially, it's a specialized headset that will read your EEG waves in real-time and customize the audio to calm your anxiety and help relax you. We also offer weighted blankets during surgery to make people feel cozy and comfortable. I also often converse with patients during surgery to distract them.

All these ideas come from thinking, "If I were a patient, what would I want?"

And since day one of opening my practice, I’ve strived to make the best patient experience possible.

An in-office surgery is, in my mind, like opening the kitchen in a restaurant to the public.

What are your career goals for the next five to ten years?

I hope to grow as a clinical researcher and start impacting technology, specifically surgical technology and instruments. I want to branch out away from clinical medicine and have an impact on a broader scale.

I want to branch out away from clinical medicine and have an impact on a broader scale.

What advice would you give your younger yourself during residency or as a student?

Life can change rapidly. What may seem stable at one moment could not be the next, and to understand that at a young age would be prescient. Looking back on my life, it's changed a lot from year to year.

No one can really prepare for that because you live through it and learn through it. But if I could go back, I would tell myself, “Hey, if you're ever down about something, just know that things change very quickly.”

When he's not seeing patients, Omar enjoys spending time outdoors with Meaghan and their daughter

Entrepreneurship